bariko כתב:רציתי רק לעדכן שפניתי אל השירות של אמזון, בכדי לקבל הבהרות בנוגע לאחריות.
כצפוי הם גלגלו את העניין לפתחו של המוכר.
אז כתבתי גם למוכר, והנה תגובתו:
Hello,
We can provide a seller's warranty for 2 years. Should anything go wrong with it, please contact us.
If the item is DOA, you can return or exchange it at no cost to you.
Most things can be fixed remotely, but if you need to send it back to us for a warranty repair, you pay shipping costs to return it to us and we will cover shipping costs back to you.
Thanks
האם אפשר לסמוך על דברים אלו?
מה הכוונה ב- DOA ?
איך זה מתיישב עם המייל שכזכור קיבל גל מ-OPPO ארה"ב ?
Unfortunately we do not have a reseller in your region, so you would need to import the player from another region. Please be aware that in doing so you will have no warranty with the player, so in the event that the player fails, you may not be able to easily get it repaired or repaired for free.
האם המוכר עצמו יכול להעניק אחריות, כאשר היצרן לא נותן אותה?
לאחר שקיבלתי את התשובה מהמוכר, שלחתי שוב פנייה לשירות של אמזון, ולחצתי בעניין הגיבוי והתמיכה שהם יכולים לתת ללקוח, במקרים של עימות מול המוכר, כמו נניח סירוב שלו לבצע החלפה, במקרים של תקלה בלתי הפיכה.
אז להלן תגובתם:
Hello,
I understand your concern regarding a seller "A-B-C Titles & Media" on our website.
If you're interested in buying the Item from the seller, I request you to go ahead and contact the seller before placing an order.
You can learn more about ordering from a seller here :
www.amazon.com/gp/help/customer/display ... eId=537802
We always stand behind seller transactions made on our website by offering customers the A-to-z Guarantee (
http://www.amazon.com/a-to-z-guarantee). This is for the customers benefits. Through this claim, we are unable to resend the item but our specialist team can help the customer by issuing the full refund for the total cost of the item if seller is unable to help you.
Rest assured, we will take each and every action to prevent you from bearing any loss at Amazon.com as we value our customer investment and trust, more than anything else.
If you have any further concerns, please let us know and we will be glad to assist you regarding this.
It is our privilege to have you as our valued customer & we want to make sure you are always taken care of. We look forward seeing you soon.
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
Kushal K
Amazon.com
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מה אתם אומרים?
האם אפשר ללכת בביטחון על עסקה כזו?
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