Hi guys
in order to make some sense in what is going on i am making this thread trying to answer all one by 1
1. There is no fraud . Enough with this nonsense.
We will allow new threads about this topic as for this topic only this thread will be used and all other will be locked and erased !
Now for the serious discussion and update you need and deserve !
2. we delivered our units to TNT on the 1.7.2009 as promised to you all. Each of you got a message in their account saying "shipments will commence on 1.7.2009. Commence is not delivery date !!!!!!
TNT promised us that they will put priority to this project and for certain destination will even use sub contractors companies like UPS DHL and EMS in order to process all the volume of units with no delay .
They are committed to help us to process all shipments 1 by 1 and to add to all pending orders in their system their tracking number in our system so each of you will be notified within his account .
3. until now they have done this task and added tracking number for more than 50% . The rest of you who are still waiting - we aplogise and say clearly here - DONT WORRY - they promised they will do it until monday.
4. The issue of Korea and NL is very simple. We use "Direct trading" brokerage mechanism. It means the manufacturer is initiating the process of direct delivery to the end customer. usually it is vise versa. A local dealer contract himself with local custom officer who is responsible for him to take the unit out of custom clearance etc. As we pay upfront in cash and in advance all the taxes for your units that are targeted to the European community member countries we expect this process will run smoothly. We pay all this taxes required from us.
You are more than welcome to see this video to understand the process and stop the nonsense
http://www.ups.com/tradedirect/en_us_demo.html
5. The units are originated in Korea. that is to say "Made in Korea". From our factory the units will be shiped by TNT in their internal responsibility and process to NL as well as to other designated targets in various parts of the world that serves them best to provide smooth and fast delivery. Whatever the case maybe the main gateway of Europe is the Bonded Warehouse in schiphol Airport which will serve the majority of your shipments
6. the Bonded warehouse in Amstersam is a TNT service which will do the internal distribution to all parts of the world.
This process is automatic and will not take long.
7. All units left already our factory and are on their way . All unit will arrive to their destination and are taken good care of.
8. Invoices are under Unicorn name as it paid the taxes for european residents. All other countries except EU residents will pay tax and VAT and Custom costs.
9. It is very uncomfortable situation for us to hand all units to a respected Courier company and not being able to update you their tracking number as they promised us it would be provided to you with no delay .
10. Without any hesitation we published several pictures on this forum clearly showing the xtreamer packages waiting for process. On the same time we read 100 threads saying the same ...SCAM FRAUD ETC.
We are now examning the possibilty of offering you even better enhanced RMA mechanism and once decided we will publish an annoncment here in the forum and will redo all the relevant parts of the knowledge base that ofcourse will be updated . Baiscally, we intend for each authorised RMA case to send you a new replaced unit that will come to your door step with TNT delivery and in return will pickup your unit back to our factories. 1 to 1 . door to door system.
11. XtreamerAdmin is collapsing with PM and our systems the same way with the same way : when my unit will arrive ??? is the TNT tracking number real??? and when tracking number will be added ??? .
Some of you really managed to use this forum to put the system into panic.
If we would have had more info we would have published here. No scam and no Fraud is going on. really enough with this nonsense !!!
Just little more patience and cooperation . We never promised nor we will be able to promise an exact delivery date once the unit is out of our control and in the hands of one of the biggest companies of shipments in the world.
We are trying to deliver you a product that xtreamer is best value for your money.
We gave 20 Euro worth of free gift and not a 2 USD worth of lousy cable and expected some degree of reason in usage of this forum . We expected some reasonable issues to be arise with the mass volumes. The magnitude of "noise" made around the SCAM is overwhelming and understandable.
Too many companies has something to loose once the has hit the market. And their loss will grow once they will read in panic your experience from the device.
As we were chnneling your CRY for HELP and UPDATED INFO we asked TNT themselves to address you all personally via mail!
In order to calm things down TNT themselves made email to your all and even published a special webpage in their home site.
We showed pictures of the boxes...more than 500 of you got tracking numbers.....TNT made email to all...and never enough !!
we agree it could be smoother and mayble little more efficient. We are learining our lessons and drawing the necessary conclusions.
We were informed already that several of our competitors put claims to various custom offices in order to put sticks in the process of fast delivery . Xtreamer is here to stay !!! We will not be taken too emotional with these pathetic steps nor we will forget those panic seeders nicknames. As we know the xtreamer is a "killer machine " in a price tag that may change the way our greedy industry behaved so far we expect much noise and trouble maker activity around also. Let the device speaks for itself once it comes to your hands.
It should not take too long time from now.
All those that still want to cast doubt are more than welcome to ask for a refund !!! we promised money back gurantee anyway so we dont mind to refund and pass your device to another waiting customer.
Have a nice weekend. And please please, have some faith !