אני גם לא קיבלתי עדיין זיכוי אבל בינתיים יש לי רק דברים טובים לאמר על חברת האשראי - ישראכארט/מסטרכארד
כמו שכתבתי בעבר, פניתי אליהם והם אמרו שיטפלו בעניין, התברר לי מאינדיגוגו שחברת האשראי פנתה אליהם וביקשה chargeback אבל אינדיגוגו סירבו!!
אני בדיוק מתכתב עם אינדיגוגו וכועס על הסירוב שלהם. הנה התשובה האחרונה שלהם מאתמול:
[left]Thank you for following up with your chargeback. My name is Linda, and I'm with Indiegogo's Trust & Safety Team.
Per Indiegogo's Terms of Use, which you agree to before making the contribution, "Contributions, including the Service Fees portion thereof, are not refundable". We rebut chargebacks on a daily basis as part of our business process.
We understand your concern and frustration, and are aware of this campaign owner's non-responsiveness. Indiegogo is not able to guarantee that perks will be delivered or deemed satisfactory. The nature of crowdfunding is such that campaigns on Indiegogo are raising funds for work-in-progress projects, ideas, or causes. Contributing to a campaign and claiming a perk on Indiegogo is not the same as buying something online. Because projects may still be in their early stages, many things can happen between the time the project is raising funds and the expected project release date. While your contribution brings the campaign idea closer to becoming reality, there's always the chance that a project may end up falling through, and the campaign owner may not be able to offer their contributors the perks they'd originally promised.
That said, campaign owners are still held by our Terms of Use (
http://www.indiegogo.com/about/terms) to fulfill perks. If for any reason they're unable to offer you the perk you claimed, campaign owners are obligated to reach out to their contributors and work out a mutually satisfactory resolution- this resolution could be an alternative perk, a promise to issue the promised perk at a later date if the campaign owner is able to raise additional funds, or a refund. We always recommend opening up a conversation with the campaign owner if you have any question about what will happen to your contribution if the campaign owner is unable to raise the funds they need to complete their project. Indiegogo is here to help facilitate conversation between you and the campaign owner, so we are providing the campaign owner's direct contact information:
Software Enterprise
[email protected]
Thanks for your understanding. We will keep you posted on the chargeback status update.
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